This Return and Refund Policy serves as the unified after-sales standard for all home décor and soft furnishing products being cleared out on covepetal.shop. It comprehensively regulates the entire process—including return applications, product shipment, verification standards, refund timelines, and non-returnable scenarios. All after-sales matters for orders are handled strictly in accordance with these terms; no special “fast-track” after-sales channels exist.
Important Notice: Due to sustained long-term losses, our entire inventory of home décor products is being sold via clearance. Once stock is depleted, there will be no restocking or re-releases. All items are clearance stock; return and refund services are provided only within the scope explicitly defined in this policy. The platform will not accept any after-sales requests that fall outside these rules or timeframes.
- Validity Period for Return Applications
A standard 30-day after-sales return period applies, calculated from the date the user signs for the package. The platform will only process return applications and verify submitted documentation if they are received within this 30-day window. Once the 30-day period expires, the platform will permanently reject all requests for returns, refunds, exchanges, or price adjustments, regardless of the reason. - Eligible Scenarios for Returns and Refunds
Return applications will only be approved by the platform if one of the following conditions is met:
The home décor product is shattered, deformed, or damaged during transit, resulting in visible physical damage upon receipt;
The product has manufacturing defects or missing components that render it unusable as a home décor piece;
The style, size, material, or color of the received product differs significantly from the images and descriptions on the product page (i.e., a clear discrepancy between the item received and the item advertised);
The platform’s logistics service shipped the wrong item, missed an item, or sent extra items. 3. Scenarios Where Return Requests Are Not Accepted
The platform will directly reject return requests and provide no refunds under any of the following circumstances:
The order delivery date exceeds the standard 30-day return validity period;
The product is damaged or defective due to user-inflicted impact, dropping, unauthorized modification, or improper assembly;
The return request is based solely on subjective reasons—such as personal dislike, mismatch with home décor style, accidental purchase, over-ordering, or misjudgment of size—rather than quality issues;
The product exhibits minor scratches, dust, or faint marks resulting from normal daily use that do not affect its intended placement or function;
The specific model is a clearance item with no remaining stock available for exchange;
The product’s original individual packaging, accessories, or decorative kits are lost or damaged, making it impossible to return the complete set to the platform. - Standardized Refund Processing Timeline
The platform maintains a standard 3-day timeframe for refund processing. The complete refund procedure is as follows:
The user submits a return request via email to support@covepetal.shop within the 30-day validity period, including the full order number and a clear reason for the return, while also uploading photos of the damage or incorrect item, as well as proof of the shipping packaging;
Customer service verifies the order details and uploaded evidence; upon confirming eligibility for the return, they email the user the designated return address and instructions for packing and shipping the item back;
The user ships the item back to the designated address, ensuring there is no new damage caused by the user and that all original accessories are included;
Upon receipt of the return package at the platform’s warehouse and verification of the item’s condition, the refund is approved and processed back to the user’s original payment account within 3 calendar days;
In the event of force majeure—such as temporary system maintenance by payment providers or delays in cross-border payment processing—the refund arrival time may be slightly delayed; users may email at any time to check the status of their refund. 5. Final Supplementary Note on After-Sales Service
This store operates as a platform for one-off clearance sales of remaining soft furnishing inventory; consequently, the platform does not support product exchanges, price adjustments (refunds of price differences), or the shipment of replacement items. Full returns and refunds are available only for orders that meet the specified return criteria. The final determination and resolution of all after-sales claims shall be based solely on the physical inspection of the goods at the platform’s warehouse and the review findings of the customer service team. By submitting a return request via email, the user acknowledges having fully read and voluntarily accepted all terms and conditions regarding returns and refunds, without objection.