This Privacy Policy applies to all users who visit, register with, or place orders for home decor products on covepetal.shop. It clearly outlines the platform’s practices regarding the collection, use, storage, protection, and disclosure of personal information, ensuring strict compliance with U.S. regulations on online e-commerce data protection and safeguarding user privacy.
Special Notice: Due to sustained long-term losses, our store is clearing out all home decor inventory; once stock is sold out, items will not be restocked or re-listed. User personal information is used solely for fulfilling this clearance transaction and handling short-term after-sales support; it will not be used for additional commercial marketing or sold to third parties.
- Scope of Information Collection
The platform collects only the basic information necessary to complete transactions and provide after-sales service; no irrelevant sensitive data is collected:
1) Order fulfillment information: Name, U.S. shipping address, contact phone number, payment account details, and order item specifications;
2) After-sales communication information: Issue descriptions, product photos, and shipping/delivery proof sent by users to support@covepetal.shop;
3) Basic browsing data: Device model, pages viewed, and time spent on the site (used solely to optimize the browsing experience). - Rules for Information Use
Order fulfillment: Order verification and item dispatch are completed on the same day, with standard 2-day delivery handled via established U.S. logistics channels;
After-sales processing: Handling 30-day return requests, processing refunds (credited within 3 days), and verifying issues such as damaged or incorrectly shipped items;
Notifications: Sending order shipment alerts, tracking updates, return approval results, and refund confirmation notices via the official email address;
Data optimization: Anonymizing browsing data to adjust website pages and optimize product displays. - Information Storage and Security
The platform employs encryption technology to safeguard user information. Access to data is restricted to authorized after-sales staff solely for fulfillment purposes, with strict measures in place to prevent data leaks, tampering, or unauthorized resale. Once the complete after-sales cycle for an order concludes (30 days post-delivery and completion of any refund processes), the platform will purge redundant transaction data in accordance with regulations and will not retain it long-term. 4. Restrictions on Third-Party Information Disclosure
The Platform will not transfer or share users’ personal information with any third-party enterprises, individuals, or marketing agencies without the user’s prior written consent; relevant information will be provided in accordance with regulations only when legally compelled by courts or regulatory bodies.